| Attitudes dataset {epicalc} | R Documentation |
Dataset from an attitude survey among hospital staff
Description
Survey on attitudes related to services among hospital staff.
Codes for the answers qa1 to qa18 are
| 1 | = strongly disagree |
| | 2 | = disagree |
| | 3 | = neutral |
| | 4 | = agree |
| | 5 | = strong agree |
Usage
data(Attitudes)
Format
A data frame with 136 observations on the following 7 variables.
id- identifying code of repondent
sex- gender of respondent
dep- code of department
qa1- I have pride in my job
qa2- I'm happy to give service
qa3- I feel difficulty in giving service
qa4- I can improve my service
qa5- A service person must have patience
qa6- I would change my job if had the chance
qa7- Devoting some personal time will improve oneself
qa8- Hard work will improve oneself
qa9- Smiling leads to trust
qa10- I feel bad if I cannot give service
qa11- A client is not always right
qa12- Experienced clients should follow the procedure
qa13- A client violating the regulation should not bargain
qa14- Understanding colleagues will lead to understanding clients
qa15- Clients like this place due to good service
qa16- Clients who expect our smiling faces create pressure on us
qa17- Clients are often self-centered
qa18- Client should be better served
[Package
epicalc version 2.6.0.2
Index]