Attitudes dataset          package:epicalc          R Documentation

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_D_e_s_c_r_i_p_t_i_o_n:

     Survey on attitudes related to services among hospital staff. 

     Codes for the answers qa1 to qa18 are

         1  = strongly disagree
         2  = disagree
         3  = neutral
         4  = agree
         5  = strong agree

_U_s_a_g_e:

     data(Attitudes)

_F_o_r_m_a_t:

     A data frame with 136 observations on the following 7 variables.

     '_i_d' identifying code of repondent

     '_s_e_x' gender of respondent

     '_d_e_p' code of department

     '_q_a_1' I have pride in my job

     '_q_a_2' I'm happy to give service

     '_q_a_3' I feel difficulty in giving service

     '_q_a_4' I can improve my service

     '_q_a_5' A service person must have patience

     '_q_a_6' I would change my job if had the chance

     '_q_a_7' Devoting some personal time will improve oneself

     '_q_a_8' Hard work will improve oneself

     '_q_a_9' Smiling leads to trust

     '_q_a_1_0' I feel bad if I cannot give service

     '_q_a_1_1' A client is not always right

     '_q_a_1_2' Experienced clients should follow the procedure

     '_q_a_1_3' A client violating the regulation should not bargain

     '_q_a_1_4' Understanding colleagues will lead to understanding clients

     '_q_a_1_5' Clients like this place due to good service

     '_q_a_1_6' Clients who expect our smiling faces create pressure on us

     '_q_a_1_7' Clients are often self-centered

     '_q_a_1_8' Client should be better served

